Effective Date: July 8, 2023
1. Introduction
The Mobile Spa Limited (“we,” “us,” or “our”) connects well-being professionals with clients seeking on-demand and in-home well-being services. The Mobile Spa Limited (“we,” “us,” or “our”) is committed to protecting the privacy of our clients. This Privacy Policy describes how we collect, use, and share personal information in compliance with the Nigeria Data Protection Act 2023 (NDPA).
2. Information We Collect
We collect information to provide and improve our services. This may include:
- Personal Information: Name, contact details, address, payment information, and health information relevant to your service (e.g., allergies, injuries).
- Appointment Information: Date, time, type of service, service location, and preferences.
- Usage Information: IP address, device information, browser type, pages visited, and interactions with our platform.
- Location Information:Location data for scheduling a therapist to arrive at your location (with your consent).
- Other Information: Information you provide in communications or surveys.
3. How We Use Information
We use your information to:
- Provide and Improve Services: Schedule appointments, process payments, schedule a therapist to arrive at your location, personalize your experience, and enhance our platform.
- Communication: Send booking confirmations, reminders, updates, and respond to inquiries.
- Marketing: With your consent, send promotional materials about our services.
- Research and Development: Analyze user data to improve our services and develop new offerings.
- Legal Compliance: Comply with applicable laws and regulations in Nigeria.
4. Sharing of Information
We may share your information with:
- Therapists: We share necessary information with therapists to facilitate your appointments (e.g., name, location, service requested).
- Third-Party Service Providers: We may share information with trusted providers who assist us with payment processing, data storage, and other essential functions. We have agreements with these providers requiring them to protect your data.
- Legal Authorities: We may disclose information if required by law or legal process in Nigeria.
5. Data Security
We implement appropriate security measures to protect your information. These include:
- Data Encryption: Protecting sensitive data during transmission and storage.
- Access Controls: Restricting access to personal data to authorized personnel.
- Security Assessments: Regularly evaluating our security practices.
6. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, and fulfill the purposes outlined in this Privacy Policy.
7. Your Rights (In accordance with the NDPA)
- Right to Access: Request access to your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data.
- Right to Restriction of Processing: Request limitations on how we process your data.
- Right to Data Portability: Request a copy of your data in a portable format.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
8. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience and collect usage data. You can manage your cookie preferences through your browser settings.
9. Children’s Privacy
The Service is not intended for use by children under 16 years of age. If we learn that we have collected personal information from a child under 16 without the consent of the child’s parent or guardian as required by law, we will delete it.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
The Mobile Spa Limited – Block 16 Alagutan Imam Moshood Aja, Lagos. +2349029542951 , themobilespalagos@gmail.com
11. Updates to this Policy
We may update this Privacy Policy from time to time. We will post any changes on our website.
Important Note: This privacy policy is a sample and should be reviewed and customized by a legal professional to ensure full compliance with the NDPA and to accurately reflect the specific data practices of your mobile spa business.